We understand that online clothing purchases may not always work out. YoYoFashion offers a customer-friendly return and exchange service:
Basic Return Guidelines
• Acceptance Period: Within 30 days of delivery
• Item Requirements: Unworn, unwashed, with tags attached, in original packaging
• Non-Returnable: Intimate apparel, customized items, and products marked “Final Sale”
Simple 4-Step Return Process
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Initiate Request
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Log into your account and visit “My Orders”
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Select items for return/exchange and provide reason
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System will automatically generate RMA number
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Package Items
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Use original packaging or sturdy shipping box
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We recommend taking photos of item condition
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Include our thank-you card (optional)
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Ship Back
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US Domestic: Use our prepaid return label
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International: Choose trackable shipping method
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Keep shipping receipt until process completes
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Completion
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Refund processed within 3 business days after QA approval
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Allow 3-5 additional days for bank processing
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Exchange items receive priority shipping
Special Service Commitments
• Size Rescue: Free exchange shipping for first-time sizing issues
• Express Lane: VIP members get priority processing
• Eco Option: Get extra 5% reward points when choosing store credit
FAQ
Q: When does return period start?
A: From courier’s pickup scan date
Q: Can sale items be returned?
A: Regular sale items follow standard policy
Q: International return shipping costs?
A: We offer up to $15 international return shipping reimbursement
Contact Us
Hotline: +1 9282243399
Email: help@yoyofashion.shop
Hours: Mon-Fri 9:00-18:00 (MST)
Helpful Tips
• Consider shipping insurance for added protection
• Processing may take longer during peak seasons
• Keep return records to accumulate membership points
We continuously improve our return experience. Please share any feedback through our customer service channels.